Questions, answered

Yes — we strongly recommend it. Stock samples are quick to arrange; custom samples take longer depending on the product. Sample and courier costs are confirmed up front, and are typically credited against your first bulk order.

Typical production runs 15–30 days depending on the product and quantity. Shipping adds roughly 5–10 days by air or 25–40 days by sea depending on destination. We give you a concrete timeline with every quote and track it with you.

Factory audit before the first order, sample approval before production, inline checks during production, and a final pre-shipment inspection with a photo and video report sent to you. Goods only ship after you approve the report. Third-party lab testing can be arranged on request.

Yes — logos, custom colorways, hang tags and full custom packaging across pet products and eyewear. For fully bespoke product development, we manage sampling and revisions until it matches your spec.

A clear service fee agreed before we start — no hidden markups baked into factory prices. You see the real factory quotes side by side, and our fee sits next to them in plain sight.

Worldwide — by sea, air or express, with door-to-door options and customs documentation handled. Consolidated shipments from multiple suppliers are our specialty.

Within 24 hours for most requests — usually faster. Complex custom projects may need a little longer, and we will tell you exactly when to expect it.